




FAQs
1. How does the lipstick refill work?
Send your empty custom lipstick back to us, pick a new shade and scent, and we’ll refill it for you! It's an eco-friendly way to refresh your lipstick.
2. Can I choose a different shade or scent?
Absolutely. You can pick any available shade and scent during your refill order — perfect if you want to try something new!
3. Is this refill only for lipsticks from Lips Carpenter?
Yes, our refill service is only available for Lips Carpenter's custom lipsticks. It won’t fit other brands.
4. How long does it take to get the refill?
It typically takes about 5-7 working days after we receive your empty lipstick.
5. Why is this separate from the regular refill?
Shipping and return logistics differ for Singapore. This ensures smooth handling and the right service for you.

From our hands to yours
Made with love to share happy moments together!